This interactive course will help you to understand how the symptoms of dementia can impact the way people experience customer environments, including retail, banking and hospitality. You will learn how dementia affects visuospatial skills, such as depth-perception and judging distances, orientation and the senses, including sight and hearing loss. You will also learn how to evaluate the dementia-friendliness of customer environments and explore practical changes you can make to create spaces that support the wellbeing of your customers.
